WEBSITE, DEMO & PURCHASES

Terms

AlwaysDesk is operated by Henri Kateb, trading as AlwaysDesk. These terms apply to your use of the AlwaysDesk website and public AI phone demonstration. A purchase is also subject to the plan, billing, and service information presented at checkout and any separate customer agreement.

Using this website

You may use this website to learn about AlwaysDesk, select a plan, begin onboarding, and contact us. Please use it lawfully and do not interfere with its operation, attempt unauthorized access, or misuse the public demo.

About the service

AlwaysDesk describes an AI front-office service that can be configured to answer calls, collect inquiry details, check connected availability, and book appointments. Features and setup depend on each customer’s configuration and connected services. Service begins after required configuration, testing, and launch steps are completed.

Plans and billing

Launch is $199 per month with 250 included AI minutes, Growth is $399 per month with 750, and Scale is $699 per month with 1,500. There is no setup fee. The pricing page lists the rate for additional AI minutes on each plan; contact AlwaysDesk to confirm how usage beyond included minutes is handled. When checkout becomes available, it will show the recurring plan price before payment. Paddle will act as Merchant of Record and process payment, applicable taxes, and subscription billing. Enterprise pricing and onboarding are custom.

Cancellation and refunds

You may cancel a subscription at any time. Cancellation stops the next renewal, and service continues through the end of the paid billing period. Processed subscription payments are generally non-refundable and are not prorated for unused days or usage. Duplicate charges, billing errors, and exceptional cases are reviewed individually. Applicable law and mandatory Paddle requirements may provide additional rights. To cancel, request the effective date, or ask about payment-method updates, contact AlwaysDesk. See the full Refund & Cancellation Policy.

Public phone demo

The HVAC demonstration uses a fictional business, AlwaysDesk Heating & Air. It is provided to show a sample call and booking flow. No real HVAC service is provided, and any appointment made during the demonstration is not a real service appointment. Do not use the demo for emergencies or share sensitive personal information.

Third-party services

Business-demo booking is provided through Cal.com. When enabled, checkout and subscription billing will be provided through Paddle. The live phone demo and deployed service depend on third-party communications, calendar, and AI services. Those services may have their own terms and privacy practices.

Content and availability

The AlwaysDesk name, branding, and website content belong to their respective owners. You may not reuse them in a way that suggests endorsement or affiliation. We may change the website or demo, and they may occasionally be unavailable. Information on this site may change as the service develops.

Contact and updates

Questions about these terms, billing, or a service arrangement can be sent to [email protected]. We may update these website terms; the version displayed here is the current one.