YOUR INFORMATION

Privacy

This page explains the information involved when you visit AlwaysDesk, contact us, schedule a business demo, purchase a plan, begin onboarding, or call the public AI demonstration.

Information you provide

When you email us or begin onboarding, we receive the business and contact details you choose to provide, such as your name, business, website, phone number, hours, services, and configuration preferences. Please do not submit medical, legal, financial, or other sensitive customer information through the public website. If you book a business demo through Cal.com, the booking service collects the details you enter and shares the appointment information needed for us to meet with you.

Payments and subscriptions

When self-service checkout becomes available, Paddle will act as Merchant of Record and payment and billing provider. Paddle processes payment details, transaction information, applicable taxes, and subscription records under its own terms and privacy practices. AlwaysDesk receives customer contact and billing information, transaction and subscription identifiers, and information needed to confirm purchases, prepare onboarding, support customers, and maintain subscription status. AlwaysDesk does not receive or store full payment card numbers through this website.

Phone demonstration

The public HVAC number connects you to a live AI demonstration. The call service may process your phone number, call timing, and what you say so the demonstration can respond and work through a sample booking. Telephony and AI service providers may process call information as part of delivering the experience. Please do not share sensitive personal, medical, legal, or financial information during a demo call. AlwaysDesk Heating & Air is fictional; it does not provide HVAC service.

How information is used

We use information you send to answer inquiries, arrange demos, prepare onboarding, configure service, confirm transactions, and operate the demonstration. Website hosting providers may also process routine technical information, such as IP address and request data, to deliver and protect the website.

Website AI assistant

The optional website chat sends your question to our server and, for relevant product questions, to OpenAI to select approved AlwaysDesk information. Please do not include sensitive or private customer information. We do not store chat transcripts in our database; messages remain in the open page’s memory. OpenAI may retain API data under its own data-processing and abuse-monitoring policies, even though we request that generated responses are not stored for later retrieval. Contact details submitted through the separate follow-up form are not sent to the AI model.

When you consent to a sales follow-up, we store only the business and contact fields you submit so the AlwaysDesk team can review and respond. Website follow-up records expire after 90 days. Chat uses a 30-minute session cookie and short-lived, keyed IP hashes for abuse prevention. Daily aggregate counts contain no message text or contact details and expire after 30 days. Expired assistant records are removed during subsequent assistant activity; dormant records may remain until that cleanup runs. You may request earlier deletion using the email below.

Optional website analytics

Google Analytics 4 loads only after you choose Accept analytics. It measures public page visits and coarse actions such as opening the assistant, successfully submitting a follow-up request, opening checkout, or clicking demo and contact links. We exclude chat text, contact details, lead and onboarding answers, private routes, URL query strings, and URL fragments from analytics events. Google processes technical information such as device and browser details and network information; analytics is not a guarantee of anonymity.

Choose Necessary only to keep Google Analytics unloaded. Your choice is stored in this browser, and you can change it using Analytics preferences on public pages. Withdrawing acceptance removes our Google Analytics cookies and reloads the page to stop tracking. Checkout and the website assistant work regardless of this choice. Google Signals and advertising personalization are disabled. Event and user data retention are set to 14 months; aggregated reports may be retained longer. See Google’s privacy policy for its practices.

Service providers and retention

We use third-party services for website hosting, scheduling, email, payments, billing, and the live phone demonstration. Those services may process information under their own terms and settings. How long information is kept depends on the service and the purpose for which it was collected; we do not publish a single retention period for every type of information.

Your questions

To ask about information associated with your inquiry, demo, onboarding, or purchase, or to request its correction or deletion where applicable, email [email protected]. We may need enough detail to locate the relevant information and verify the request.

Updates

We may update this page as the website and service develop. The version displayed here is the current public notice.