A customer calls
Your configured phone routing sends the call to AlwaysDesk. The AI greets the caller, identifies the request, and asks for the relevant details. It can answer approved business FAQs or collect a structured service, appointment, or callback inquiry.
The next step matches your setup
When a supported scheduling connection exists, the AI checks real availability and books within your approved rules. A configured human route can transfer a caller to a reachable person. The caller receives a description of the action actually completed.
Without a connection or when an action fails, the AI captures a request or message for review. It does not invent a booking, dispatch, transfer, price, or response time.
Your team follows up
A structured summary captures the context and unresolved work. Agree where those results are delivered and who reviews them. AI answering is part of the front-office process; your team still handles judgment, exceptions, and follow-up that the workflow cannot complete.
Onboarding: business configuration
Provide approved hours, service areas, FAQs, intake fields, appointment types, and escalation instructions through the onboarding process. Agree phone routing and supported tool connections. Do not include sensitive customer information in general setup materials.
Setup, QA, then activation
The AI is configured from your approved information and available integrations. QA should include ordinary requests, no availability, requests for a person, tool failures, and out-of-scope questions. Confirm the fallback language and action results before activating the agreed coverage.
Healthcare and legal workflows require separate review of privacy, security, consent, and contractual needs before sensitive-data handling. Configuration alone is not a compliance certification.
Keep information current
Review the business information when hours, services, policies, or staff routes change. Your actual phone, scheduling, and human destinations determine the available workflow. For a product discussion, bring call scenarios and integration requirements. Current plans start at $199/month. No setup fee. Cancel anytime.
Questions about this workflow
Is every integration available automatically?
No. Supported connections and permitted actions are agreed for your setup.
Can I test before activating?
QA is part of the configuration lifecycle. Test both success and fallback scenarios for the agreed workflow.
Who handles unresolved requests?
Your designated team or configured destination. Establish follow-up ownership before launch.