BILLING TERMS

Refund & Cancellation Policy

You may cancel an AlwaysDesk subscription at any time. This page explains when cancellation takes effect and when a payment or setup fee may be refunded.

Subscriptions

Cancellation stops the next automatic renewal. You keep access to the service through the end of the billing period you have already paid for. Subscription payments that have already been processed are generally non-refundable and are not prorated for unused days or usage. We review duplicate charges, billing errors, and other exceptional cases individually.

One-time setup fee

The $249 setup and onboarding fee is refundable only if you cancel before AlwaysDesk has begun onboarding, configuration, integration, number provisioning, agent setup, or other setup work. Once any setup or onboarding work has begun, the fee is non-refundable, even if you later decide not to continue your subscription. If AlwaysDesk cannot provide the purchased service and cancels onboarding before activation, we will refund any applicable setup fee.

Legal and payment-provider requirements

These terms are subject to any refund or cancellation rights required by applicable law and to mandatory requirements imposed by our Merchant of Record and payment provider, Paddle, when checkout is available.

How to cancel or request review

Email [email protected] to cancel, ask for the cancellation effective date, or request a review of a charge. Include enough information to identify the subscription or payment. Do not send full payment card details by email. Cancellation does not automatically refund the current subscription charge.