Is there a setup fee?+
No. AlwaysDesk has no setup fee. You pay the monthly subscription and any applicable usage beyond your plan allowance.
What is an AI minute?+
An AI minute is one minute of connected call time handled by the AlwaysDesk AI front office.
What happens if I use more than my included minutes?+
The published rates for additional AI call time are $0.39 on Launch, $0.35 on Growth, and $0.32 on Scale per minute. Contact us to confirm how additional usage is handled for your account.
Does every plan include appointment booking?+
Yes. Every paid plan includes the complete current AlwaysDesk AI Front Office, including configured availability checks and appointment booking.
Can I keep my existing business number?+
Often, yes. Depending on your phone provider and configuration, AlwaysDesk can answer every call, missed calls, or after-hours calls.
Can AlwaysDesk work with my calendar?+
AlwaysDesk can connect to supported scheduling workflows to check availability, offer alternatives, and confirm appointments. We review the calendar setup during onboarding.
Do I need to replace my current phone system?+
Usually not. The routing options depend on your current provider and configuration, and we confirm compatibility during setup.
Are external phone-carrier charges included?+
No. Charges from your existing phone or forwarding provider remain separate unless your agreement with AlwaysDesk specifically says otherwise.
Do you offer annual billing?+
Not currently. AlwaysDesk plans are offered monthly.
How do cancellation and refunds work?+
You can cancel at any time. Cancellation stops the next renewal, and service continues through the paid billing period. Processed subscription payments are generally not refunded or prorated. See the Refund & Cancellation Policy for the full terms.
