What does the $249 setup fee include?+
Business workflow review, AI front-office and FAQ configuration, scheduling rules, calendar and call-routing setup, escalation rules, testing, and launch QA.
What is an AI minute?+
An AI minute is one minute of connected call time handled by the AlwaysDesk AI front office.
What happens if I use more than my included minutes?+
Additional connected AI call time is billed at the published rate for your plan: $0.39 on Launch, $0.35 on Growth, or $0.32 on Scale per minute.
Does every plan include appointment booking?+
Yes. Every paid plan includes the complete current AlwaysDesk AI Front Office, including configured availability checks and appointment booking.
Can I keep my existing business number?+
Often, yes. Depending on your phone provider and configuration, AlwaysDesk can answer every call, missed calls, or after-hours calls.
Can AlwaysDesk work with my calendar?+
AlwaysDesk can connect to supported scheduling workflows to check availability, offer alternatives, and confirm appointments. We review the calendar setup during onboarding.
Do I need to replace my current phone system?+
Usually not. The routing options depend on your current provider and configuration, and we confirm compatibility during setup.
Are external phone-carrier charges included?+
No. Charges from your existing phone or forwarding provider remain separate unless your agreement with AlwaysDesk specifically says otherwise.
Do you offer annual billing?+
Not currently. AlwaysDesk plans are offered monthly.